Gambado is committed to protecting and respecting your privacy. We appreciate your trust in us to do that carefully and sensibly. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It governs your use of services, content, features, technologies or functions offered by gambado.com and all related sites, applications, and services. Please read the following carefully to understand how we will use your data. When you visit the website, purchase tickets, sign up for a membership or monthly/summer pass, or use the services on our website you accept and consent to this Privacy Policy. By accepting and consenting to this Privacy Policy, you expressly consent to our use of your personal information in the way we describe in this Privacy Policy.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site gambado.com, including any information you may provide through our site when you use live chat, purchase a product or use a service, send us communications via feedback or contact forms, sign up to our newsletter or take part in a prize draw or competition.
By providing us with your data, you warrant to us that you are over 13 years of age.
Gambado Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
We have appointed a Data Protection Officer who is in charge of privacy-related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.
Full name of legal entity: Gambado Ltd
Name or title of Data Protection Officer: Samsam Farah
Email address: cs@gambado.com
Postal address: Gambado Ltd, 7 Station Court, Townmead Road, Chelsea, London, SW6 2PY
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at cs@gambado.com
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
We may also process Aggregated Data that does not reveal your identity. If we combine this with personal data so that you can be identified, it will be treated as personal data.
We do not collect any Sensitive Data about you, including race, religion, sex life, health data, or criminal records.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide that data, we may not be able to perform the contract. We will notify you if this applies.
We collect data through:
We use your personal data only where legally permitted, including:
We do not rely on consent except for marketing communications.
Register you as a new member
Identity, Contact
Performance of a contract
Process orders, manage payments
Identity, Contact, Financial, Transaction, Marketing & Comms
Performance of a contract; Legitimate interest
Manage our relationship with you
Identity, Contact, Profile, Marketing & Comms
Contract; Legal obligation; Legitimate interest
Prize draws, surveys, feedback
Identity, Contact, Profile, Usage, Marketing & Comms
Contract; Legitimate interest
Site administration & protection
Identity, Contact, Technical
Legitimate interest; Legal obligation
Advertising and targeting
Identity, Contact, Profile, Usage, Marketing & Comms, Technical
Legitimate interest
Analytics & website improvements
Technical, Usage
Legitimate interest
Product recommendations
Identity, Contact, Technical, Usage, Profile
Legitimate interest
You will receive marketing communications if:
We will obtain explicit opt-in consent before sharing data with third parties for marketing.
You can opt out any time via email (cs@gambado.com) or unsubscribe links.
Opting out does not affect transactional or service communications.
We will only use your data for the purposes we collected it unless we reasonably determine that we need it for a compatible purpose. If not, we will notify you and explain the legal basis.
We may share your data with:
All third parties must handle your data in compliance with data protection law and our instructions.
Countries outside the United Kingdom may not provide the same level of protection. We ensure safeguards such as:
Please contact us at cs@gambado.com for details.
We have appropriate security to prevent loss, misuse, alteration, or unauthorised access of your data. Access is limited to those with a business need and subject to confidentiality.
We have procedures to handle any data breaches and will notify you and relevant authorities if required.
We retain data only as long as necessary for legal and operational purposes.
Basic data (Contact, Identity, Financial, Transaction) is kept for six years after the end of the customer relationship for tax and legal reasons.
In some cases, we may anonymise your data for statistical use, in which case we may retain it indefinitely.
You have the right to:
You can find full rights at: ICO Individual Rights
Contact us at cs@gambado.com to exercise your rights. We may request ID and will respond within one month.
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We are in the process of developing a full cookie policy. In the meantime, cookies used on this website are limited to essential and functional purposes, including analytics and session tracking.
Please check your order carefully. Completing checkout is a commitment to pay for your order. Please contact us immediately if you have made a mistake.
We use DOJO to collect and process transaction information. We do not store credit card details nor do we share customer details with any 3rd parties.
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