Membership Policies

^{Last updated: 17 June 2025}

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Welcome to the Gambado family! Our memberships are designed to give you amazing value and flexibility for unlimited fun at your favourite soft play centre. Please read through these simple terms so you know exactly what's included with your membership and how everything works.

1. Who Can Use Your Membership?

Each membership is valid for 1 child only

You can take out additional memberships for siblings and other children.

Memberships cannot be transferred to someone else or refunded

2. How Your Membership Works

Your home centre must be the Gambado location you visit most often

Monthly Membership: A rolling 30 day membership. You can cancel at anytime after 30 days. This does not include an adult supervisor.

Annual Pass: Valid for 1 full year (365 days). This does not include an adult supervisor.

3. Booking and Entry

Book your visits online up to 14 days in advance to guarantee your spot

Entrance isn't guaranteed without a booking when we're busy - it's first come, first served

We recommend arriving early, especially on weekends

If you bring a guest, the entry process will take longer

4. Bookings & Payments

All bookings made via gambado.com are subject to availability and confirmation.
Full payment for adult supervisors are required at checkout unless stated otherwise.
Once a booking is complete, you’ll receive confirmation by email. This acts as your proof of purchase.
Please check your booking details carefully before completing payment. Mistakes cannot always be corrected afterwards.

5. Payment terms

There's an upfront payment when you first join

Direct Debit can be cancelled at anytime after the first 30 days.

You can cancel your membership by emailing us at cs@gambado.com

If your Direct Debit payment fails, we may cancel your membership

6. IMPORTant restrictions

Memberships aren't valid during special events - you'll need to buy separate tickets

You can't use your membership with other offers or discounts

Opening times may change throughout the year without extending your membership

We may close parts of the venue without notice or compensation

7. Behaviour and Rules

All members must follow our Rules of Play

We don't tolerate unacceptable behaviour and reserve the right to refuse entry

Anyone abusing the membership system will have their membership cancelled immediately with no refund

We may remove memberships at any time if needed

8. Communication and Changes

You must provide a valid email address and tell us if it changes
We may change, add, or remove membership benefits during your membership term
We aim to provide excellent service to all our members

9. General Terms

Memberships are non-transferable and non-refundable

By signing up, you agree to follow all our rules and policies

These terms may be updated from time to time

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Questions?

If you have any questions about these terms, please contact us at:
cs@gambado.com