FAQs

We hope that these tips will help you to plan a fantastic day at Gambado, whether it be to play or party

Why must customers register at Gambado?

All visitors MUST be registered prior to visiting any Gambado site. Why? We take the security of all our visitors very seriously at Gambado and our registration process is a key part of this. Our enhanced security procedures include the manned entrance and exit gate at reception – this system ensures that children can only leave the centre accompanied by the adult(s) they arrived with. We know you’ll understand how important that is.

· You can Pre-Register your family online before you come to visit us. This will save you time at check in!

· All visitors must be registered.

· Please note when registering online a child is aged 0-12 and adult is 18 years and over.

· The head person (first details you complete) MUST be an adult (18 years and over).

Why do we charge for adults?

We charge for adults. We are a family company that encourages adults to play as well! Most of our facilities are suitable for children and adults to play together. We also have strict guidelines on our capacity levels within Gambado. This allows us to provide a comfortable and safe environment for our customers.

Why do I have to complete a registration form and why do you need my full details?

As previously mentioned we take the security of your children very seriously. Full registration also enables us to sign each family in and out of Gambado safely through our controlled gates.

What are our opening times?

Our opening times are detailed on our Gambado home page. We operate term time and holiday opening hours. From time to time this may change but we will always keep you updated via our website.

Pre-book tickets 24 hours in advance.
Please note all tickets purchased are non-refundable and non-transferable.
All sessions are 1 hour and 45 minutes in duration

How long are play sessions?

During certain times such as schools holidays or when we are operating at restricted capacity we may enforce a play limit to maintain our comfort and safety levels. You will be notified at reception, prior to entrance, if this is the case. Play sessions are currently limited to 1 hour and 45 minutes in duration.

Is there an age restriction?

Gambado is suitable for 0-11 years. Older children are welcome to help supervise younger siblings. Children over 12 will be charged at the adult rate. Please note that there are height restrictions on some of our rides.
The baby section is exclusively for infants aged 0-3 years. Children in this age range must not be left unsupervised or cared for by older children.

Can I bring guests?

Of course you can bring new guests to Gambado. Children and visiting family members can be added to your family registration. Other families will be required to register.

Who supervises the children?

Parents/guardians must supervise their children at all times. Please inform your older children of the basic rules of play to ensure a comfortable and safe visit for all. Please pay specific attention to ensure older children do not play in the specific baby and toddler areas. These are clearly labelled. The Gambado team are around to help make your visit enjoyable and to operate all rides!

In line with the local EHO and our public liability insurance, adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the centre at all times.

Do you have a behaviour policy?

Yes! Although we totally understand children love to have fun in all sorts of ways we operate the following policy: Any child who behaves in an aggressive manner or continually breaks the rules of play will be brought to their parents by a member of the Gambado team who will explain the issue. We operate a 3-strike rule. If a child is brought back to their parents 3 times the family will be asked to leave. This is to ensure the safety of all children. Any abusive behaviour will not be tolerated and will result in a ban from Gambado. We are here to have fun in a safe environment, please speak to a Duty Manager if you have any further questions.

What clothing should the children wear?

Comfortable clothes, long sleeved tops and long trouser or leggings should be worn to Gambado! Socks MUST be worn at all times on the play-frames by both children and adults. Please note that Gambado have a dodgem track this can blacken white socks due to the nature of the track. This does wash out but we advise dark socks to be worn. Please remove all jewellery and items from pockets too!

Do you have to be registered to have a party at Gambado?

Yes, and if you book a party with us, registration is free!

Why don’t we allow food to be brought in?

We operate a café in every centre, which caters for a wide range of tastes and dietary requirements. We have a menu for adults too. As a result we do not allow food or drink that is not purchased in the centre to be consumed. Our space is limited for cafe tables as we make the most of the space for play facilities! Tables are prioritised for customers who buy from our cafe – as you would expect – and therefore we can’t always offer you somewhere to eat your own food. You can check our allergen information sheet here

What are the Rules of Play?

Our rules of play can be downloaded separately from the footer section of our website.

Is there parking nearby?

We have parking available on weekends in the Imperial Wharf Car Park please see below for more information.

For sat nav please use SW6 2SU

DO NOT TRAVEL DOWN IMPERIAL ROAD UNLESS YOU HAVE A RESIDENT'S PERMIT.

Is the centre available for private hire?

Yes! Please note this is only for family/ children’s parties. We do not offer adult parties. All details can be found on our party page of our website. Please speak to the Duty Manager for more information.

Do you have facilities for special needs?

There are a number of play elements within Gambado that will be beneficial for those with disabilities. Carers are encouraged to help children on the rides making it a great day out for all. Carers will be admitted for free on production of proof of disability (e.g. blue/orange badge or similar) for weekday term time sessoin's only. If you need help while in Gambado please contact a member of the team, we are here to help you! We also run an S.E.N and Autism evening. Please ask the Duty Manager for more information or see our website for times and you can book tickets here.

Can I take photos or video footage of my children?

Cameras can be used at Gambado. However, we ask that you be mindful of other customers and their privacy. Photos may only be taken of your children and guests. Video cameras are not permitted within our centres, with the exception of within a private party room.

Do you have lost property?

All belongings left at the club are kept at reception for 1 month after their found date. If the item is valuable we will keep it in our safe.

Can I give my feedback on my visit?

We love to receive feedback! Please complete our feedback form online.

Can I take photographs/film of the party?

Due to the safety of all our young guests and child protection guidelines, we do not allow any filming of parties to take place unless you have exclusive hire of an area and this has been agreed specifically by Management. Photos are allowed but please bear in mind that you should not photograph any children that are not in your party. The Party Host/Duty Manager will monitor this for the privacy and comfort of all our guests.

Can I have my party at any time?

Gambado operates designated party time slots. Please log onto our website and follow the ‘book a party’ instructions to check availability or email our GambadoTeam on cs@gambado.com.

What is the duration of the party?

Tiger Party – 80 minutes play & 40 minutes party meal

Make A Bear – 60 minutes play, 30 minutes make bear & 30 minutes party meal

Laser Tag -30 minutes play, 30 minutes party meal & 60 minutes laser

Tiger Tots – 90 minutes play, 10 minutes canvas hand prints, 20 minutes party celebration

Is there a meeting area when we arrive?

Your party host will take you to a party holding area when you arrive. The adults use this area as a base while the party is in full swing – this means the party room/area is kept as clear as possible. Please arrive no more than 10 minutes prior to the start time of your party to meet with your party host.

What is the role of my party host?

Your party host is the key point of contact for the party. The Party Host will greet the guests on arrival, serve the party food in the party area and interact with the children to make sure they have a fantastic time.

The Party Host will provide a good level of service to both party parents and children. The Party Host’s primary focus will be the children.

Do adults pay an admission fee?

We offer 1 FREE Adult per child invitee. We ask for a one to one ratio for all toddler parties and one to four for all other parties. Please note during some of our peak times (mainly weekends) there will not be seating in your party area for all your adult guests. There may be additional available seating within the centre

Do I get a refund if children do not attend on the day?

When confirming your final party numbers, we are unable to offer any form of refund once your final payment has been processed We can cater for up to 3 additional party guests on the day without you notifying us as long as you have not reached your maximum room/area capacity

Do I have to pay for children less than 12 months?

Children under 12 months are free but they will not have a seat at the party table, or party food.

What about siblings?

If your child is coming to a birthday party at Gambado their brother or sister can come along too and save 25% on the standard entry prices on the day. Just quote the name of the birthday child and ‘sibling discount’ when you come to reception. Siblings are not included in the party celebration and food and drink is not include
If a sibling is not listed on the party guest list despite the parent having paid, no refund will be issued. It is expected that all guests' names are provided prior to payment.

What if the party children and parents forgot socks?

We sell socks at reception. You may wish to put a couple of spare pairs in your bag, especially in the summer.

Can I come in early before the party?

To maintain a clean environment for your party, we need to allow time to sanitise and reset the area for your party and allow the previous party time to vacate. We appreciate it if you can come in 10 minutes before the party time.

How early can my party guests come in?

Guest need to arrive 5 minutes before the start time. We ask the birthday family arrives first before receiving their guests.

Can we bring outside food?

Outside food and drinks are not permitted, Children’s food is included in our party packages. We have a full-service cafe and kitchen, which you can order from or alternatively adult catering can be ordered 5 days in advance.

What if I have dietary requirements for Children’s Party Menu?

For further information on our party menu please view our website. You can either choose Standard or Vegetarian options. We have gluten free options available. For further dietary & allergy information, please contact our customer service team at cs@gambado.com

Do you provide food for adults?

We have a range of adult platters available for you to choose from, please refer to the adult’s menu under the party manage booking section on our website.

Can we order more adult platters on the day itself?

To order adult catering we require 5 working days’ notice prior to the party, with the exception of our inhouse platters, which can be ordered on the day – please enquire with our customer service team on cs@gambado.com

Do the party packages include birthday cake?

No, please remember to bring your own birthday cake(s) and candles (no sparkling candles). We will light the candles and provide a cake slice. Gambado will only provide napkins NOT plates. Please note we are not able to store, refrigerate or take early delivery of birthday cakes.

Can we extend the party?

No, we are not able to extend parties.

Do we allow pinatas?

Sorry no!

Do we allow banners, pictures to be stuck on our walls?

Sorry, no decorations are permitted on the walls of the party areas as this causes damage.

Do we allow customers to supply their own music?

Sorry, no!

Do we allow customers to supply their own helium balloons?

No, Helium canisters are not permitted at Gambado. Please inflate your balloons before arriving. We do offer helium-filled balloons for an additional fee.

Do we charge for invites?

NO – FREE printable invites and thank you notes can be located on our Manage my Booking

Do we allow entertainers?

YES only the studio room – It is the party parent’s responsibility to check the entertainer has a valid DBS check and relevant insurance certificates. Please note you will be required to hire the private studio room, please contact our customer service team for more information.

Do we allow customers to supply their own themes?

Yes, you can or please enquire with the centre or our customer service team which party themes Gambado offer.

Do we allow additional party games?

NO – Due to the schedule & structure of the party.

Gambado Birthday Party ‘Top 10 Tips’ to hosting the perfect party!

1. The party host will welcome the party child and run through how the party will flow with the party organiser / parents.

2. Party organiser / parent needs to supply the party guest before arrival.This task should be carried out through the party organiser/parent party booking account via our website manager. If you're unable to access your portal, please send the guest list to cs@gambado.com before your party.

3. The party host will welcome your guests at the entrance based on your guest list. If a child coming to the birthday party at Gambado with their brother or sister but is not on the guest list. The sibling can come along too and save 25% on the standard entry prices on the day. Just quote the name of the birthday child and ‘sibling discount’ when you come to reception. Siblings are not included in the party celebration and food and drink is not included.

4. All the children will be directed to play on the equipment under their parent’s supervision for the first 80 minutes of the party. (The children must wear socks at all times, dark socks are best).

5. Adults are free to relax in the assigned party area and order additional food & drinks from the in-house café. (If you pre-book adult catering this will save your guests queueing on the day) Our kitchen does close with in our session's, so we do advise Party organiser / parent to per book adult food with us.

6. The party host will call the birthday child's name once the allocated play-time is over and invite the kids to the assigned party area.

7. Whist the children are eating the party host will provide balloon modelling.

8. The party host will initiate the birthday song and cake cutting (Please supply your own birthday cake & candles on the day). Due to our fire alarms, we do not allow sparkling candles. Cake is cut and provided on napkins."If you'd like cake served, kindly bring your own plates and cutlery."

9. Either the party organiser or party host will hand out the party bags before bidding your guests good bye! (Please note, party bags can be provided but are an additional chargeable extra).

10. Once children have finished their food and the 2 hours is completed. "Ice lollies will be provided to the children at reception as they make their way to the exit."

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