Terms and Conditions

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Gambado Forest Hill is owned and operated by Happiness Corp (Forest Hill) Limited.

^{Last updated: 30 Sep 2026}

Welcome to gambado.com. These terms cover Gambado Forest Hill, which is run by Happiness Corp (Forest Hill) Limited. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before using the site or making any bookings.

1. About Us

Gambado Forest Hill is part of the Happiness Corp group and is operated by:

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Happiness Corp (Forest Hill) Ltd
L1 Prince Charles Drive, London, London, United Kingdom, NW4 3RW
Company Registration Number: 16620205
Email: fh@gambado.com

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2. What We Do

Gambado play centres operate children’s activity centres and soft play venues. Through this website, you can:

• Learn about our locations, offerings, and events
  
• View available packages (parties, play sessions, memberships, etc.)
  
• Book and pay for tickets and services online
  

3. Using This Website

By using this site, you agree:

• To use the website for lawful purposes only
  
• Not to misuse, hack, or attempt to disrupt the website’s functionality
  
• To provide accurate and up-to-date information when booking
  

We may suspend or block access to the site if we believe you are using it in breach of these terms.

4. Bookings & Payments

• All bookings made via gambado.com are subject to availability and confirmation.
  
• Full payment is required at checkout unless stated otherwise.
  
• Once a booking is complete, you’ll receive confirmation by email. This acts as your proof of purchase.
  
• Please check your booking details carefully before completing payment. Mistakes cannot always be corrected afterwards.
  

5. Intellectual Property

All content on this site, including logos, images, text, and layout, is the property of Happiness Corp, Gambado Ltd, Happiness Corp (Forest Hill) Limited or licensed to us. You may not copy, reproduce, or use this content without our written permission.

6. Privacy

Please refer to our Privacy Policy to understand how we collect and handle your personal data.

7. Third-Party Links

This website may include links to external websites. We are not responsible for the content, availability, or privacy practices of any third-party site.

8. Liability

• We do our best to ensure that the website and all information provided are accurate and up to date.
  
• However, we do not guarantee uninterrupted access, nor that the site will always be error-free.
  
• To the extent permitted by law, we are not liable for any loss or damage resulting from your use of this site or your inability to use it.
  

9. Changes to These Terms

We may update these terms from time to time. The latest version will always be available on this page. Continued use of the website means you accept any changes.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Membership T&Cs

Please see our Membership Policies for the full terms of our memberships.

12. Birthday Party T&Cs

Please see our Party Policies for the full terms of our birthday parties.

13. Refund Policy

We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days.

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Day tickets are non refundable and bookings online for day tickets only may be rescheduled if requested up to 24hours in advance, but not refunded.

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Parties can be rescheduled free of charge with at least 14 days' notice. With less notice, a £100 admin fee may apply. See our Party Policies for full details on rescheduling and cancellations.

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In the case of serious and unavoidable circumstances such as bereavement, we will consider requests on a case-by-case basis. Please reach out to fh@gambado.com.

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Questions?

If you have any questions about these terms, please contact us at:
fh@gambado.com